Our Policy & FAQs
Know Before You Book
What are your additional fees?
All fees are as follows and will be applied in addition to package price if they apply:
Outside Events: $120
Stairs/Elevators/Long Walk Distance: $90
Travel Fee: $1.25 per mile round trip + $25 Delivery Fee
Refundable Security Deposit: $150 (Returned if all items remain undamaged)
Mandatory Attendant Fee for 4 hours: $75 (We monitor equipment, safety policy rules are being followed, we are there and available should something go wrong, and also the safety of children for the entire 4 hours).
Deposit To Book = $30% Non-Refundable Deposit
All Events are 4 hours: Each Additional hour is $100 (Prices remain the same if all 4 hours are not used)
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How do I book?
After submitting your booking inquiry form, you will receive an email within 24 hours to confirm your date and package is available. Once confirmed and documents have been sent over, you will have 24 hours to sign contract and complete invoice before we make the date available to others. All deposits to finalize your booking inquiry are a NON-REFUNDABLE 30% deposit to confirm date and a REFUNDABLE $150 security deposit. Once this deposit is paid then your event is BOOKED.
Do I have to sign a contract?
To confirm all bookings, a soft play contract and waiver must be signed before the invoice is submitted. Please read contract carefully before signing to understand our full policy.
What safety measures are in place for COVID?
Our equipment (including our ball pit balls) are thoroughly sanitized and disinfected after each use, using products to kill 99.9% of harmful bacteria, viruses, mold, fungus, and germs. Equipment will be sanitized upon arrival and when picked up.
What ages are appropriate for your soft play equipment?
Our packages are geared towards children 0 to 5 years old. All children must be accompanied by an adult when in soft play area. We ask that children older than 5 years old not be permitted in equipment that are not for their age.
Do you assemble and break down the soft play equipment for us?
Yes! Depending on the size of your layout, it will take anywhere between 1 to 2 hours for setup and breakdown (separately). We will happily work with you to coordinate both our setup and breakdown arrival times, so we do not cause any disruptions on your special day!
What areas do you service and how far will you travel?
We service Philadelphia PA and its surrounding counties. We also service South Jersey and North Delaware cities. We are unable to service anywhere further than 200 miles roundtrip of our map radius. We are located in Delaware County, 19082 to calculate your milelage. Travel fee's apply to all packages.